ShoreTel ShoreWare Manuel d'utilisateur

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Improving productivity
through efficient Unified
Communications
ShoreWare Call Manager
Maximize your Unified Communications
investment
With increasingly busy schedules and workers
located around the world, it’s becoming more difficult
to reach the right people at the right time. We
play phone tag, interrupt important meetings to
take calls, and fly all over the world, all the while
continuing to wrestle with an endless list of
voicemails, e-mails, missed calls and more. This
communications chaos leads to delays in projects,
incomplete decisions, and reduced employee
performance. Organizations need to simplify
operations with solutions that connect people
and information more quickly and efficiently. This
is the role of Unified Communications (UC).
A successful UC solution delivers significant benefits
to most organizations and helps turn communication
challenges into competitive advantages. When
people know the most effective way to contact
colleagues, they efficiently obtain needed information
and get the work done, rather than wasting time
tracking down the right person. This is one of the
benefits of “presence”—knowing instantly
whether someone is available to communicate
with you and how.
Although phone and conference calls have been
a communication staple for ages, video conferencing
is rapidly moving from the boardroom to the desktop
and becoming a key capability for enterprise
communications. What was once viewed as a
complex, niche technology is becoming an easy
to use, productive communications tool, nearly as
ubiquitous as Instant Messaging (IM). Desktop
video enhances inter-office communication and
helps reduce travel and meeting expenses.
With all that in mind, ShoreWare
®
Call Manager
was created; a UC application suite—ShoreWare
Personal Call Manager, ShoreWare Professional
Call Manager, ShoreWare Operator Call Manager
and ShoreWare Mobile Call Manager, were each
tailored for specific needs in your organization. This
unique communications suite offers your organization
a way to empower all of your users to communicate
any way they choose via video, voice (wired or
wireless) or IM. The Call Manager helps streamline
business communications, improves communication
accuracy, and enhances overall end user productivity.
By leveraging ShoreWare Call Manager as part
of an end-to-end UC solution, you can achieve
better communications, a reduction in travel
costs, improved customer service, and better
utilization of your equipment and infrastructure.
Communications with impact
Consider the positive impact if telecommuters were
fully integrated into your business communications.
You could recruit based purely on skill set rather
than location and reduce your worries over office
space and costs. Your telecommuters can extension
dial everyone, know who is on the phone and who
is not, and communicate seamless with every other
location and every other teleworker. People back
at the office can enjoy the simplified access to the
remote experts, ensuring that customers get a timely,
correct response to any question. The flexibility of
the ShoreTel
®
Pure IP Unified Communications
solution with Call Manager can also improve job
satisfaction for all your employees, leading to better
staff retention. With better communications
across your enterprise, teleworkers become a
more integral part of the team, employees are
happier and customers get faster answers, which
leads to improved customer satisfaction as well.
By integrating communications management into
innovative solution offerings, ShoreTel is leading
the way to remove the distance barrier throughout
organizations. People who stay connected have
access to the people, resources and real-time
information they need to make decisions faster
and, ultimately, perform better. As part of a whole
system with switches, phones and exceptional
customer support, ShoreTel stands alone in its
ability to provide a comprehensive UC solution.
BENEFITS
Streamline business
communications
Enhance overall end user
productivity
Reduce travel and meeting expenses
Improve customer satisfaction
with faster response
Greater flexibility for more
effective mobile communications
Customizable, flexible and effective
controls with a single interface
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Résumé du contenu

Page 1 - ShoreWare Call Manager

Improving productivitythrough efficient UnifiedCommunicationsShoreWare Call ManagerMaximize your Unified CommunicationsinvestmentWith increasingly bus

Page 2 - “One interface

The Call Manager application suite ~ the most intuitive and manageable communicationtools in the business today.Eliminate information silos by unifyin

Page 3 - FEATURES

Call Manager is taking advantage of the mostrecent enhancement to the H.264 standard forvideo compression: Scalable Video Coding (SVC).Thanks to SVC,

Page 4 - About ShoreTel

WWW.SHORETEL.COMShoreWare Call ManagerWorld Headquarters:960 Stewart DriveSunnyvale, CA 94085 USA+1 (800) 425-9385 Toll Free +1 (408) 331-3300 Tel+1 (

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