Using Your ShoreTel 110 IP Phone
10Picking Up the Night BellA night bell, when activated by your administrator, allows calls to route to an extension that will ring on an overhead spe
11Silently Monitoring / Barging InWith the appropriate permissions (set by your administrator), you can listen to a call without being heard, or join
12Toggling the Hunt Group StatusWith the appropriate permissions, you can toggle the hunt group status from busy to not busy (or vice versa) by dialin
13VOICE MAILA steadily flashing light on your phone’s corner LED and stutter dial tone signifies that you have unheard messages.Logging Into the Main
14Choose one of the following options: Reply with a voice message Reply with a call back Return to the previous menu Hear the envelope information (t
15After the message is addressed, if desired, you can press: Mark / unmark urgent Request return receipt Listening to Saved MessagesFrom the Main Menu
16 Custom Cancel Reassign extensionIf you have the proper permission, you can assign your extension to any system phone. The following options are ava
17 Cancel Additional optionsThe following additional options are available: Enable or disable Outlook automated call handling Change e-mail delivery o
18TROUBLESHOOTINGProblem: Your system is notifying your callers that your mailbox has exceeded its limit and is unable to accept new messages.Solution
19Rebooting Your PhoneTo reboot your phone, follow these steps:Step 1 With the phone on hook, press .The LED should not light and you shouldn't
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20QUICK REFERENCE OF COMMON TASKSMaking a Conference Call + ext. + Using the Intercom + ext.Paging number provided by administratorAnswering Calls l
21Replay the MessageSave the MessageDelete the MessageForward the MessageReply to the MessageHear the Envelope InformationMove BackPauseMove ForwardCo
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3ContentsGETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Logging In . . . . . . . . . . . . .
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5GETTING STARTEDWelcome to your ShoreTel™ IP phone!Logging InIf you are using your phone for the first time, the phone's display will show date a
6Step 4 Enter a new password followed by . Check with your system administrator for length. Repeat to confirm password.Step 5 Speak your name and pr
7PHONE OPERATIONPlacing CallsTo place an internal call, pick up the handset and dial the extension. To place an external call, dial the trunk access c
8Redialing and Checking Missed CallsYou can use the Redial function to dial the last number you called. The number being dialed will be displayed on t
9 Send message, transfer to auto-attendantNOTE Hanging up sends the message.PagingIf your phone and other phones at your site are configured for pagin
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