ShoreTel ShoreWare Spécifications

ShoreTel Enterprise ContactCenter 8 Using AgentToolbarNovember 2012

CHAPTERShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 102. Using Agent ToolbarThe ShoreTel Agent Toolbar

Using Agent Toolbar Telephony Features2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 111. Move between a

Using Agent Toolbar Telephony Features2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 12 Swap Calls (1)

Using Agent Toolbar Making Calls2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 13You may not need this f

Using Agent Toolbar Answering Incoming Email2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 14In your cal

Using Agent Toolbar Answering a Chat Contact2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 15Answering a

Using Agent Toolbar Conferencing2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 16For information about c

Using Agent Toolbar Diverting Calls2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 17Diverting CallsAgent

Using Agent Toolbar ACD Features2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 18ACD FeaturesAgent Toolb

Using Agent Toolbar ACD Features2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 19 Login Primary ACD Gro

Legal NoticesShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 2Document and Software CopyrightsCopyright ©

Using Agent Toolbar Logging Into and Out of ACD Groups and Agent Queue2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using A

Using Agent Toolbar Managing Your Groups2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 21To log into or

Using Agent Toolbar Assigning Wrap-Up Codes2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 22Assigning Wr

Using Agent Toolbar Sending a Call to Your Personal Agent Queue2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent To

Using Agent Toolbar Setting Up Agent Toolbar2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 24 Help — Cl

Using Agent Toolbar Using the Call Status Window2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 25 Toolb

Using Agent Toolbar Using the Call Log Window2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 26Complete t

Using Agent Toolbar Using the Telephony Window2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 272. To vie

Using Agent Toolbar Other Operations2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 28To view messages in

Using Agent Toolbar Understanding Call Flow2ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 29Understandin

ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 3About This Book . . . . . . . . . . . . . . . . . . . . .

CHAPTERShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 303. Customizing Agent ToolbarAgents can personaliz

Customizing Agent Toolbar Defining Agent Toolbar Behavior3ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar

Customizing Agent Toolbar Changing Your Contact Information3ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolba

Customizing Agent Toolbar Changing Your Contact Information3ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolba

Customizing Agent Toolbar Selecting Toolbar Features3ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 344.

Customizing Agent Toolbar Personalizing the Telephony Window3ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolb

Customizing Agent Toolbar Programming the Telephony Window Buttons3ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent

Customizing Agent Toolbar Defining Columns3ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 375. If the but

CHAPTERShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 384. Using ShoreTel Communicatorwith Integrated Age

Using ShoreTel Communicator with Integrated Agent Toolbar Working with ShoreTel Communicator & Integrated Agent Toolbar4ShoreTel Enterprise Contac

Table of ContentsShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 4Other Operations . . . . . . . . . . .

Using ShoreTel Communicator with Integrated Agent Toolbar Customizing ShoreTel Communicator with Integrated Agent Tool-4ShoreTel Enterprise Contact Ce

Using ShoreTel Communicator with Integrated Agent Toolbar Limitations4ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Ag

Using ShoreTel Communicator with Integrated Agent Toolbar Limitations4ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Ag

ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 5Before You StartThe following sections provide an overvie

Before You Start Conventions4ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 6Courier Italic Variables in

CHAPTERShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 71. OverviewShoreWare Agent Toolbar is a powerful,

Overview Starting Agent Toolbar1ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar 8Agent Toolbar also provid

Overview Logging on in the Hotdesk or Citrix Environments1ShoreTel Enterprise Contact Center ShoreTel Enterprise Contact Center 8 Using Agent Toolbar