ShoreTel AP110 Spécifications

RELEASE NOTESShoreTel 9.1ShoreWare ServerRelease Notes

Table of Contents ShoreWare Server Release NotesPage 10

Support of 256 Workgroups ShoreWare Server Release Notes Page 100

ShoreTel 9.1 Page 101SIP Trunk ProfilesIntroductionDefinitionSIP Trunk Profiles is a Director enhancement that supports custom SIP Trunk parameter set

SIP Trunk Profiles ShoreWare Server Release Notes Page 102• User Agent: This parameter is the expression ShoreWare uses to identify devices covered by

ShoreWare Server Release Notes SIP Trunk ProfilesShoreTel 9.1 Page 103Figure 43 Edit SIP Trunk Profile panelFigure 44 Implementing a SIP Trunk

SIP Trunk Profiles ShoreWare Server Release Notes Page 104

ShoreTel 9.1 Page 105DID EnhancementsIntroductionDefinitionShoreTel 9 modifies DID assignment fields and labels on User, Workgroup, Route Point, Menu,

DID Enhancements ShoreWare Server Release Notes Page 106Unassigned numbers within a DID range may not be available if the number is assigned as a DNIS

ShoreTel 9 – Client Features

ShoreTel 9.1 Page 109Announced Find MeIntroductionDefinitionAnnounced Find Me is an enhancement of Find Me that provides for the recording of the call

System Specifications

Announced Find Me ShoreWare Server Release Notes Page 110Users can receive Announced Call Me introductions for all callers or restrict the introductio

ShoreWare Server Release Notes Announced Find MeShoreTel 9.1 Page 111To enable Announced Find Me from Call Manager, perform the following:Step 1 Open

Announced Find Me ShoreWare Server Release Notes Page 112Usage InformationCaller FunctionsWhen the Announced Find Me parameter is enabled, callers tha

ShoreTel 9.1 Page 113Personalized Call HandlingIntroductionDefinitionPersonalized Call Handling defines flexible handling methods for inbound calls fr

Personalized Call Handling ShoreWare Server Release Notes Page 114DescriptionIntroductionA Call Routing Plan manages a user's inbound voice calls

ShoreWare Server Release Notes Personalized Call HandlingShoreTel 9.1 Page 115• I am on the phone: This criterion is satisfied when the user’s phone i

Personalized Call Handling ShoreWare Server Release Notes Page 116ExecutionWhen a user receives an inbound call, the system evaluates the characterist

ShoreWare Server Release Notes Personalized Call HandlingShoreTel 9.1 Page 117❋ Press the Delete Rule button to remove the highlighted rule from the R

Personalized Call Handling ShoreWare Server Release Notes Page 118• Condition Description field: The Condition Description field displays the selected

ShoreWare Server Release Notes Personalized Call HandlingShoreTel 9.1 Page 119Action Setup panelThe action setup panel, as shown in Figure 53, specifi

Personalized Call Handling ShoreWare Server Release Notes Page 120Name Setup panelThe Name Setup panel, as shown in Figure 55, specifies the label by

ShoreWare Server Release Notes Personalized Call HandlingShoreTel 9.1 Page 121Step 2 Open the Personal Options panel for the desired user by clicking

Personalized Call Handling ShoreWare Server Release Notes Page 122Creating and Editing Call Handling RulesPersonalized Call Handling Rules are created

ShoreWare Server Release Notes Personalized Call HandlingShoreTel 9.1 Page 123Step 2 Select all conditions in the Choose Condition to handle inbound c

Personalized Call Handling ShoreWare Server Release Notes Page 124The new rule appears in the Rule list of the Options and Preferences: Personalized C

ShoreWare Server Release Notes Personalized Call HandlingShoreTel 9.1 Page 125To edit an existing Personalized Call Handling Rule:Step 1 Highlight the

Personalized Call Handling ShoreWare Server Release Notes Page 126

ShoreTel 9.1 Page 127Parked Call EnhancementsIntroductionDefinitionParked call enhancements support the following changes to the parked call feature:•

Parked Call Enhancements ShoreWare Server Release Notes Page 128These options are enabled by selecting the Show Caller ID Name and Number for Other Ex

ShoreWare Server Release Notes Parked Call EnhancementsShoreTel 9.1 Page 129Distinguish Bounced Calls from New CallsBackgroundBounced calls are unansw

ShoreTel 9.1 Page 13System SpecificationsHardware and Software RequirementsServer Device RequirementsOperating SystemsShoreWare 9.1 server software is

Parked Call Enhancements ShoreWare Server Release Notes Page 130Monitoring Extensions: Parked CallsBackgroundExtension monitoring is a ShoreTel featur

ShoreWare Server Release Notes Parked Call EnhancementsShoreTel 9.1 Page 131The user retrieves a parked call from the monitored extension by pressing

Parked Call Enhancements ShoreWare Server Release Notes Page 132

ShoreTel 9.1 Page 133Call Handling Mode DelegationIntroductionDefinitionShoreTel 9 expands Call Handling Rule Delegation by permitting users to design

Call Handling Mode Delegation ShoreWare Server Release Notes Page 134Step 2 Type a name or number in the edit box, as shown in Figure 70.A drop down m

ShoreTel 9.1 Page 135Voicemail EnhancementsIntroductionDefinitionShoreTel 9 Voicemail enhancements include:• Voicemail Timestamps standardization• Voi

Voicemail Enhancements ShoreWare Server Release Notes Page 136The first warning is sent two weeks before the expiration deadline. A second message is

ShoreTel 9 – Client Device and Application Enhancements

ShoreTel 9.1 Page 139IP 110 – On-Hook DialingIntroductionShoreTel 9 adds On-hook Dialing to the IP110 ShorePhone.DescriptionOn-hook dialing supports n

System Specifications ShoreWare Server Release NotesPage 14To maintain high server performance and reliability, ShoreTel recommends Gigabit Ethernet

IP 110 – On-Hook Dialing ShoreWare Server Release Notes Page 140

ShoreTel 9.1 Page 141Call Manager – IM PrivacyIntroductionDefinitionIM Presence Privacy is a ShoreTel 9 feature that provides users the capacity to ma

Call Manager – IM Privacy ShoreWare Server Release Notes Page 142Administrators can configure Class of Service options to require users to approve pri

ShoreWare Server Release Notes Call Manager – IM PrivacyShoreTel 9.1 Page 143• Auto accepts Invitation: All user invitations are accepted. Notificatio

Call Manager – IM Privacy ShoreWare Server Release Notes Page 144Privacy Invitation settingsThe Privacy Invitation settings section, located at the to

ShoreWare Server Release Notes Call Manager – IM PrivacyShoreTel 9.1 Page 145Pressing the snooze button closes the popup for the period listed on the

Call Manager – IM Privacy ShoreWare Server Release Notes Page 146Presence state of new contactsContact’s presence is displayed until access is blocked

ShoreTel 9.1 Page 147Call Manager – Contact ImportIntroductionShoreTel 9 Call Manager supports the import of data records from CSV or XML files for di

Call Manager – Contact Import ShoreWare Server Release Notes Page 148Viewing the ContactsDirectory ViewContacts imported from CSV or XML files appear

ShoreWare Server Release Notes Call Manager – Contact ImportShoreTel 9.1 Page 149Directory Item DetailsDetails of contacts imported from the CSV or XM

ShoreWare Server Release Notes System SpecificationsShoreTel 9.1 Page 15Video Bandwidth RequirementsVideo calls require the following minimum bandwidt

Call Manager – Contact Import ShoreWare Server Release Notes Page 150Column Heading FieldsUnless otherwise specified, a contact record should contain

ShoreWare Server Release Notes Call Manager – Contact ImportShoreTel 9.1 Page 151• Fields that do not contain double quotes or commas with double quot

Call Manager – Contact Import ShoreWare Server Release Notes Page 152— Business Phone 2: Directory Viewer displays contents under the Business 2 colum

ShoreWare Server Release Notes Call Manager – Contact ImportShoreTel 9.1 Page 153XML FilesXML files contain a structure set of elements. The following

Call Manager – Contact Import ShoreWare Server Release Notes Page 154— valid attributes: valueExample: <categories value=”Austin”/>• phone: This

ShoreWare Server Release Notes Call Manager – Contact ImportShoreTel 9.1 Page 155ExampleThe following is an example of a Call Manager Contact Integrat

Call Manager – Contact Import ShoreWare Server Release Notes Page 156

ShoreTel 9.1 Page 157Mobile Call Manager – LocationBased ServiceIntroductionDefinitionShoreTel 9 adds Location Based Service functions to Mobile Call

Mobile Call Manager – Location Based Service ShoreWare Server Release Notes Page 158• OA is set for a home or office phone and MCM is turned on in a l

ShoreWare Server Release Notes Mobile Call Manager – Location Based ServiceShoreTel 9.1 Page 159• The CHM setting remains unchanged.Manual CHM or OA s

System Specifications ShoreWare Server Release NotesPage 16• ShoreGear E1k• ShoreGear 120• ShoreGear 60• ShoreGear 40• ShoreGear T1• ShoreGear E1Shor

Mobile Call Manager – Location Based Service ShoreWare Server Release Notes Page 160Step 2 Press the Menu button to display the context menu, as shown

ShoreWare Server Release Notes Mobile Call Manager – Location Based ServiceShoreTel 9.1 Page 161Managing WaypointsWaypoints are accessed from the Loca

Mobile Call Manager – Location Based Service ShoreWare Server Release Notes Page 162• The Range specifies the radius of the waypoint. Valid parameter

ShoreWare Server Release Notes Mobile Call Manager – Location Based ServiceShoreTel 9.1 Page 163When manually selecting a current Call Handling Mode o

Mobile Call Manager – Location Based Service ShoreWare Server Release Notes Page 164

ShoreTel 9.1 Page 165Mobile Call Manager –EnhancementsIntroductionDefinitionShoreTel 9 enhances the following Mobile Call Manager (MCM) features:• Off

Mobile Call Manager – Enhancements ShoreWare Server Release Notes Page 166• Permanent Extensions: Two permanent OA extensions are available for each u

ShoreWare Server Release Notes Mobile Call Manager – EnhancementsShoreTel 9.1 Page 167• A default OA extension is not selected.• LBS is active and the

Mobile Call Manager – Enhancements ShoreWare Server Release Notes Page 168Call HistoryShoreTel 9 supports the following MCM Call History access enhanc

ShoreWare Server Release Notes Mobile Call Manager – EnhancementsShoreTel 9.1 Page 169MCM client displays an incompatibility warning message indicatin

ShoreWare Server Release Notes System SpecificationsShoreTel 9.1 Page 17Contact CenterVersion 9.1 supports interoperability for Contact Center 4.66.05

Mobile Call Manager – Enhancements ShoreWare Server Release Notes Page 170Director displays an Internet Explorer panel indicating that the notificatio

ShoreWare Server Release Notes Mobile Call Manager – EnhancementsShoreTel 9.1 Page 171• Nokia E61i Series• Nokia E65 Series• Nokia E90 Series• Nokia N

Mobile Call Manager – Enhancements ShoreWare Server Release Notes Page 172RAZR V3 and Mogul devices do not support PIM.Network Speed SettingThe defaul

ShoreTel 9.1 Page 173Glossary802.1x A component of IEEE 802.1 group of networking protocols that addresses port-based Network Access Control. It provi

Glossary ShoreWare Server Release Notes Page 174Information provided by a CDR includes the number of the originating party, the number of the recipien

ShoreWare Server Release Notes GlossaryShoreTel 9.1 Page 175DID Range A DID range is a list of consecutive DID numbers assigned to a Trunk Group. Rang

Glossary ShoreWare Server Release Notes Page 176IP Phone Failover IP Phone Failover is a ShoreTel feature that continues a voice call after the ShoreP

ShoreWare Server Release Notes GlossaryShoreTel 9.1 Page 177Office Anywhere (OA) Office Anywhere is a ShoreWare user feature that forwards calls to a

Glossary ShoreWare Server Release Notes Page 178Secure Real-Time Transport Protocol (SRTP) Secure Real-Time Transport Protocol defines a profile for p

System Specifications ShoreWare Server Release NotesPage 18• ShoreGear Switches— 60 switches per site if DRS is not enabled.— 500 switches per site i

ShoreTel 9.1 Feature Set

Document and Software CopyrightsCopyright © 1998–2009 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United Stat

ShoreTel 9.1 Page 21Windows Server 2008 SupportIntroductionShoreWare 9.1 supports the Windows 2008 operating systems as a platform for the following S

Windows Server 2008 Support ShoreWare Server Release Notes Page 22Application Server RoleFigure 2 displays the required roles for the Application Serv

ShoreWare Server Release Notes Windows Server 2008 SupportShoreTel 9.1 Page 23Web Server (IIS) Role ServersFigure 2 displays the Web Server required r

Windows Server 2008 Support ShoreWare Server Release Notes Page 24Web Server Roles• Select all Common HTTP Features• Select all Application Developmen

ShoreWare Server Release Notes Windows Server 2008 SupportShoreTel 9.1 Page 25Step 1 Access the Services table by selecting Server Manager -> Confi

Windows Server 2008 Support ShoreWare Server Release Notes Page 26Figure 6 SMTP Properties panelStep 3 Select Automatic on the Startup Type drop down

ShoreWare Server Release Notes Windows Server 2008 SupportShoreTel 9.1 Page 27Upgrading ShoreWare Servers from Windows 2003 to Windows 2008Upgrading S

Windows Server 2008 Support ShoreWare Server Release Notes Page 28• Shoreline Communication• FTPRoot Refer to the Planning and Installation Guide for

ShoreWare Server Release Notes Windows Server 2008 SupportShoreTel 9.1 Page 29Upgrading Servers Running ShoreWare VersionsShoreWare 9.1 is the only Sh

ShoreTel 9.1 Page 3Table of ContentsSystem Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Syst

Windows Server 2008 Support ShoreWare Server Release Notes Page 30Step 5 Uninstall the ShoreWare Server software 9.1 and delete the following folders.

ShoreWare Server Release Notes Windows Server 2008 SupportShoreTel 9.1 Page 31Upgrading ShoreWare Distributed Voicemail Server from Windows 2003 to Wi

Windows Server 2008 Support ShoreWare Server Release Notes Page 32Step 4 Upgrade the server operating system to Windows Server 2008. After the operati

ShoreWare Server Release Notes Windows Server 2008 SupportShoreTel 9.1 Page 33NOTE: ShoreTel recommends that you back up these databases to a storage

Windows Server 2008 Support ShoreWare Server Release Notes Page 34

ShoreTel 9.1 Page 35Call Manager on 64-Bit VistaIntroductionShoreTel 9.1 extends support for running Call Manager on 64-bit platforms to include Micro

Call Manager on 64-Bit Vista ShoreWare Server Release Notes Page 36

ShoreTel 9.1 Page 37Single Sign On – Instant MessagingIntroductionShoreTel 9.1 supports Single Sign On (SSO) for logging into the OCS 2007 server. Bac

Single Sign On – Instant Messaging ShoreWare Server Release Notes Page 38Figure 13 SSO – Inactive Instant Messaging Logon Options

ShoreTel 9.1 Page 39SIP Header Enhancement –Integration with 911 EnableIntroductionShoreTel 9.1 modifies the SIP Header structure in packets handled b

Table of Contents ShoreWare Server Release NotesPage 4Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SIP Header Enhancement – Integration with 911 Enable ShoreWare Server Release Notes Page 40Description911 Enable is a third party vendor that markets

ShoreTel 9.1 Page 41Shared Call AppearanceIntroductionDefinitionShared Call Appearance is a ShoreTel client feature that establishes common Bridged Ca

Shared Call Appearance ShoreWare Server Release Notes Page 42button is programmed by the administrator to perform a specific function when clicked and

ShoreWare Server Release Notes Shared Call AppearanceShoreTel 9.1 Page 43• aBCAs are not editable from the Bridged Call Appearance Director panel. aBC

Shared Call Appearance ShoreWare Server Release Notes Page 44aBCA names have the form <first name>_<last name>_<extension>, where— f

ShoreWare Server Release Notes Shared Call AppearanceShoreTel 9.1 Page 45Refer to the ShoreTel Administrator Guide for information about programmable

Shared Call Appearance ShoreWare Server Release Notes Page 46The following sections describe the set up and performance of Shared Call Appearance and

ShoreWare Server Release Notes Shared Call AppearanceShoreTel 9.1 Page 47NOTE: The called party will see the executive's bBCA or the assistant’s

Shared Call Appearance ShoreWare Server Release Notes Page 48

ShoreTel 9.1 Page 49Silent CoachIntroductionDefinitionSilent Coach is a ShoreTel client feature that allows a user to intervene in another user’s acti

ShoreWare Server Release Notes Table of ContentsShoreTel 9.1 Page 5ShoreTel 9 – System Features . . . . . . . . . . . . . . . . . . . . . . . . . . .

Silent Coach ShoreWare Server Release Notes Page 50connected – they cannot hear or speak with each other. A Telephony Class of Service sets Whisper Pa

ShoreWare Server Release Notes Silent CoachShoreTel 9.1 Page 51ImplementationConfiguring Silent Coach PermissionsSilent Coach access is controlled thr

Silent Coach ShoreWare Server Release Notes Page 52Enabling the Silent Coach Warning ToneShoreWare provides an option for playing a Silent Coach Warni

ShoreWare Server Release Notes Silent CoachShoreTel 9.1 Page 53If this field is left blank, pressing the IP Phone button queries the initiator to ente

Silent Coach ShoreWare Server Release Notes Page 54To perform a Silent Coach from a Call Manager toolbar button:Step 1 Press the programmable Silent C

ShoreWare Server Release Notes Silent CoachShoreTel 9.1 Page 55Step 3 Click the Silent Coach button.To transition a Silent Coach session into a Silent

Silent Coach ShoreWare Server Release Notes Page 56Softkey options available to the Silent Coach recipient:• Consul: Places the active call on hold an

ShoreTel 9.1 Page 57HotlineIntroductionDefinitionA Hotline is a bi-directional ringdown circuit accessed through IP Phone or Call Manager buttons. A h

Hotline ShoreWare Server Release Notes Page 58UsageUsers access the hotline circuit from Call Manager or ShorePhones through programmable buttons. Hot

ShoreTel 9.1 Page 59Mobile Call Manager – DeviceSupport EnhancementsIntroductionDefinitionShoreTel 9.1 provides support for the following mobile devic

Table of Contents ShoreWare Server Release NotesPage 6Server Address Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mobile Call Manager – Device Support Enhancements ShoreWare Server Release Notes Page 60

ShoreTel 9 – System Features

ShoreTel 9.1 Page 63Active DirectoryIntroductionShoreTel 9 integrates Active Directory with the ShoreTel directory to provide the following functions:

Active Directory ShoreWare Server Release Notes Page 64When AD Integration is enabled, only users that have Administrative Permissions can log into Di

ShoreWare Server Release Notes Active DirectoryShoreTel 9.1 Page 65To add a system user, select Administration -> Users -> Individual Users from

Active Directory ShoreWare Server Release Notes Page 66• LDAP-GUID: Used internally by the ShoreTel system when performing subsequent user updates fro

ShoreWare Server Release Notes Active DirectoryShoreTel 9.1 Page 67Non-AD User Logged into the domainUsers that are not configured for AD within Shore

Active Directory ShoreWare Server Release Notes Page 68Users that are not authenticated through AD are required to enter their name, password and serv

ShoreWare Server Release Notes Active DirectoryShoreTel 9.1 Page 69Synchronizing AD and Director User RecordsDirector provides an interface for adding

ShoreWare Server Release Notes Table of ContentsShoreTel 9.1 Page 7DID Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Active Directory ShoreWare Server Release Notes Page 70Bulk Provisioning of User AccountsShoreTel supports the bulk provisioning of user accounts from

ShoreWare Server Release Notes Active DirectoryShoreTel 9.1 Page 71The following command line executes the AD to CSV file import:cscript ldaptocsv.vbs

Active Directory ShoreWare Server Release Notes Page 72

ShoreTel 9.1 Page 73LLDP / 802.1xIntroductionVersion 9 enhances ShorePhones to support LLDP-MED and 802.1x.The Link Layer Discovery Protocol-Media End

LLDP / 802.1x ShoreWare Server Release Notes Page 74— Config File—DHCP (if active)—LLDP (if active)—Setup Command— Default values802.1xA component of

ShoreTel 9.1 Page 75Unicode Character Set SupportIntroductionFeature DescriptionShoreTel 9 supports Unicode Character sets by incorporating the v5.1 M

Unicode Character Set Support ShoreWare Server Release Notes Page 76Chinese Traditional font is installed on the Headquarters server by default. Acces

ShoreTel 9.1 Page 77SRTP-AESIntroductionDefinitionShoreTel 9 supports SRTP for encrypting, authenticating, and replaying media streams for ShoreGear s

SRTP-AES ShoreWare Server Release Notes Page 78SRTP-AES DescriptionSystem SupportShoreTel 9 supports SRTP for encrypting, authenticating, and replayin

ShoreWare Server Release Notes SRTP-AESShoreTel 9.1 Page 79Call Manager and ShorePhones display a padlock icon for each call utilizing SRTP encryption

Table of Contents ShoreWare Server Release NotesPage 8Implementation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SRTP-AES ShoreWare Server Release Notes Page 80To configure encryption:Step 1 Open the Call Control: Options panel by selecting Administration -> C

ShoreTel 9.1 Page 81Disaster Recovery EnhancementsIntroductionShoreTel 9 introduces Disaster Recovery Enhancements to improve system compatibility wit

Disaster Recovery Enhancements ShoreWare Server Release Notes Page 82Failover and failback operations typically require between five to 20 minutes, de

ShoreWare Server Release Notes Disaster Recovery EnhancementsShoreTel 9.1 Page 83When the primary and secondary servers are in different subnets, thei

Disaster Recovery Enhancements ShoreWare Server Release Notes Page 84License ComplianceAfter a failback operation transfers Headquarters server contro

ShoreTel 9.1 Page 85CDR Reports – CodecsIntroductionDefinitionShoreTel 9 enhances the CDR database and CDR reports to support the following:• codecs a

CDR Reports – Codecs ShoreWare Server Release Notes Page 86• 9 BV32 BV32/16000• 10 BV16 BV16/8000• 11 AAC_LC32000 AAC_LC/32000• 12 Custom Codec added

ShoreTel 9.1 Page 87FailoverIntroductionDefinitionShoreTel 9 implements the following Failover enhancements:• IP Phone Calls Continue Through Failover

Failover ShoreWare Server Release Notes Page 88IP Phone Calls Continue Through FailoverFeature DescriptionThe IP Phone Calls Continue Through Failover

ShoreWare Server Release Notes FailoverShoreTel 9.1 Page 89IP Phone Behavior during FailoverShorePhone – Local EndpointDuring the Pending Failover sta

ShoreWare Server Release Notes Table of ContentsShoreTel 9.1 Page 9Mobile Call Manager – Location Based Service. . . . . . . . . . . . . . . . . . . .

Failover ShoreWare Server Release Notes Page 90resources are available, ShoreWare searches the site and its ascendant sites until a dormant spare swit

ShoreWare Server Release Notes FailoverShoreTel 9.1 Page 91IP phones managed by the switch are moved to other switches after failback operation. If th

Failover ShoreWare Server Release Notes Page 92To access the Edit Spare Switch List, select Administration -> Switches -> Spare from the Directo

ShoreTel 9.1 Page 93Call Manager on 64-bit WindowsTerminal ServerIntroductionShoreTel 9 supports running Call Manager on Windows Terminal Server 64-bi

Call Manager on 64-bit Windows Terminal Server ShoreWare Server Release Notes Page 94

ShoreTel 9 – Director Enhancements

ShoreTel 9.1 Page 97DiffServ / ToS SupportIntroductionDefinitionShoreTel 9 extends DiffServ/ToS packet marking as follows:• The existing DiffServ/ToS

DiffServ / ToS Support ShoreWare Server Release Notes Page 98Figure 39 DiffSrv / ToS Parameter

ShoreTel 9.1 Page 99Support of 256 WorkgroupsIntroductionDefinitionShoreTel 9 increases the number of Workgroups supported by ShoreWare to 256.Backgro