ShoreTel ShoreWare Spécifications Page 13
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- Table des matières
- MARQUE LIVRES
- ShoreTel Enterprise Contact 1
- Center 8 Supervisor Guide 1
- Table of Contents 3
- Before You Start 6
- Marking Meaning 7
- Overview 8
- Contact Center Reports 9
- Wallboard Director 9
- Terminology 9
- Overview Terminology 10
- Starting Agent Manager 11
- Starting Wallboard Director 12
- Monitoring Activity 14
- Monitoring Customer Calls 15
- Monitoring Chat Sessions 16
- About Real-Time Reports 17
- Using Thresholds 18
- Real-Time Report Templates 18
- Template Subjects 19
- Daily Summary Templates 19
- Hourly Summary Template 20
- Real-Time Templates 20
- Creating Real-Time Reports 21
- Saving Real-Time Reports 22
- Modifying Real-Time Reports 23
- Setting the Refresh Rate 25
- Saving a Workspace 25
- Analyzing Trends 26
- About Historical Reports 27
- Predefined Templates 28
- Blank Templates 29
- Template 31
- Launching the Open Window 32
- Opening a Predefined Template 33
- Customizing a Template 35
- Creating a Formula Field 36
- Rearranging Data Fields 37
- Filtering Fields 37
- Sorting Fields 37
- Editing Text 38
- Modifying Text Font 38
- Specifying Text Color 38
- Generating a Report 40
- Manually Generating a Report 41
- Opening a Blank Template 44
- Adding Fields to the Template 44
- Customizing a Blank Template 45
- Filtering Fields in a Report 46
- Sorting Fields in a Report 46
- Magnifying a Report 46
- Printing Reports 46
- Exporting Report Data 47
- Managing Scheduled Reports 48
- Data on Deleted Agents 50
- Measuring Email Queue Time 51
- Communicating with Agents 52
- Message Editor Window 53
- General Parameters 55
- Currently in Queue 55
- Changing the Message Colors 57
- The Wallboard Window 58
- Changing Threshold Colors 59
- Scenario Tab 60
- Pop-Up Tab 61
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