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Analyzing Trends Specifying Blank Template Parameters

ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 45

4. Click Add Column.

Specifying Blank Template Parameters

In addition to data fields, templates contain parameters. A parameter defines the reporting criteria,

specifically the report’s entities, date range, time range, and interval, where applicable. You must

specify a template’s parameters before the report can be generated.

Refer to Specifying Template Parameters on page 33 for more information.

Customizing a Blank Template

Blank templates can be customized in the same ways as predefined templates. Refer to Customizing a

Template on page 35 for details.

Saving a Blank Template with a New Name

After you have added data fields to a blank template, specified the parameters, and customized the

template, you can save the template under a new name. Refer to Saving a Template with a New Name

on page 40 for details.

Saved templates are considered to be predefined templates and are accessible from the Open

window.

Generating a Report from a Blank Template

There are two ways to generate a report, either manually or by scheduling the report to be

automatically generated at a later time.

Refer to Manually Generating a Report on page 41 and Automatically Generating a Report

(Scheduling a Report) on page 41 for specifics.

Working with Historical Reports

After a report has been generated, you can perform the following functions on the report:

 Filtering Fields in a Report

 Sorting Fields in a Report

 Magnifying a Report

 Printing Reports

 Automatically Emailing Reports

 Exporting Report Data

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ShoreTel ShoreWare Spécifications Page 45