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Chapter 4: Voice Calls ShoreTel Communicator for Windows

ShoreTel 11 59

To use the instant messaging feature, follow these steps.

Step 1 When the inbound call notification dialogue box is displayed as shown in the

Figure above, click the "Send IM" button to initiate an IM chat session with the

incoming caller.

The following chat window will open and the user will be able to start IM session

with the caller an instant message.

Figure 4-15IIM Chat Window

• When ShoreTel Communicator is active (it does not have to be displayed on the

desktop, but does have to be an active running program), and an inbound call is

presented to the user the Active Call Alert pop up window will appear in the lower

right hand corner of the desktop.

• The caller has the option of answering the call by selecting the "Answer" button or

sending the incoming caller to voice mail using the "To VM" button. If the incoming

caller’s ID is a recognized internal system caller or a recognized contact, the user will be

presented with the option to respond to the caller using IM

4.6 During an Active Call

ShoreTel Communicator represents each voice call connection as a call cell in the Active

Call Area. Section 3.1.2.6 on page 26 describes the Active Call Area and call cells.

The following sections describe call management tasks that you can perform through

ShoreTel Communicator.

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ShoreTel 212k Spécifications Page 59