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ShoreTel Communicator for Windows Chapter 6: Presence

6.4 IM Presence Privacy

IM Presence Privacy provides users the capacity to manage the visibility of their IM

presence status. Restricting access to IM Presence information also prevents blocked users

from sending instant messages to users restricting their access.

6.4.1 Privacy States

Presence privacy states define the IM interaction status between two system users. Users

restrict access to their IM presence state by assigning a privacy state to other users.

ShoreWare defines the following presence privacy states:

• Allowed: This state indicates that the requested party has received access to the user’s

IM presence status.

• Blocked: The default state, which indicates that the requested party was denied access

to the user’s IM presence status. A user’s IM presence state appears as Offline to all users

whose state Don’t Show Status.

• Pending: This state indicates that the user has not responded to the party’s request for

IM presence status.

Until the requested user responds to a presence request, the presence state of that user

depends on the type of presence server that the user accesses:

— OCS 2007: Contact’s presence is displayed until access is blocked

— Converged Conferencing 7.1: Presence state is offline until access is allowed

6.4.2 Responding to Presence Access Requests

ShoreTel Communicator provides the following methods of requesting access to a user’s

presence state:

• adding the user to the Contact List

• calling the user

• sending the user an Instant Message

Administrators can configure Class of Service options to require users to approve privacy

requests or to automatically accept all requests to a user. Users that are required to approve

privacy requests are only able to view other users privacy from the Contact List.

Contacts that are denied access to a user’s presence information appear as Offline in the

user’s contact List and QuickDialer fields. Contacts can send instant message to only users

that grant them access to presence privacy information.

A popup window notifies the recipient concerning a presence access request. The recipient

responds to the request by marking the checkboxes of contacts, then pressing the OK

button. Contacts that are not checked when the OK button is pressed are denied access to

the user’s presence information. Figure 6-4 displays a privacy request notification popup.

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ShoreTel 212k Spécifications Page 92