ShoreTel ShoreWare Spécifications télécharger pdf (Page 59)

Communicating with Agents Config Tab

ShoreTel Enterprise Contact Center ShoreTel Contact Center Supervisor Guide 59

 Threshold Colors — Thresholds are specific event values that, if exceeded, are marked by

special colors. These colors are used in the wallboard to show values that have exceeded the

threshold values. The color on the right indicates that the threshold of calls is almost reached and

could become a problem. The color on the left indicates that the threshold has been surpassed

and a major problem is at hand. You can change the colors by double-clicking the mouse button

and using the Select Colors window.

 Save — Saves the data choices that have been entered and return to the wallboard main window.

 Cancel — Undo any actions you performed or any new data you have entered. You will return to

the previous window without saving any changes.

Complete the following steps to create a new wallboard:

1. Click New.

2. Enter the Name of the new wallboard.

3. Enter the information in the other configuration fields.

4. In the Scenario and Pop-Up windows, create the new wallboard message scenario.

5. Click Save.

Changing Threshold Colors

Thresholds are specific event values that, if exceeded, are marked by special colors. These colors are

used to show values that have exceeded the threshold values. Two colors are used to signify that a

parameter has exceeded its threshold. The default colors are yellow and red.

Complete the following steps to change the threshold colors on the wallboard:

1. In the Wallboard window, click the Config tab.

2. In Threshold Colors, double-click the color you want to change.

3. Select a color:

 Blue — Background is Blue; text is Yellow

 Yellow — Background is Yellow; text is Blue

 White — Background is White; text is Black

 Red — Background is Red; text is Black

 Green — Background is Green; text is Black

4. To configure text to blink on the wallboard, select Blink.

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ShoreTel ShoreWare Spécifications Page 59